Newsletter

Policy Adherence, Compliance and Organizational Standards

Performance

As many of you may have heard in our recent town hall communication, ISG is proud to be entering its seventh year. We are focused on optimizing our financial performance, quality of care, and cultural consistency across all facilities. This commitment encompasses delivering high-quality care, offering concierge services, and fostering a culture of recognition and professionalism.

To support these goals, we are excited to introduce enhanced incentives through profit sharing as part of our new physician compensation plan, along with improved billing practices and greater transparency.

To uphold these high standards and fully realize the benefits of our collective efforts, we kindly ask each of you to adhere to ISG and facility-specific policies and protocols. This includes compliance with sepsis bundles, medical readiness, fluid management, and timely responses to queries and patient/family meetings. Thank you for your dedication to excellence and your continued commitment to incredible patient care.

Documentation

We'd like to remind all providers of the critical importance of maintaining high standards in our documentation practices. It has come to our attention that there have been instances of inappropriate documentation, including the practice of copying and pasting notes with minimal changes. This not only raises concerns about the integrity of our records but also has serious implications for patient care and compliance.

Effective documentation is essential for several reasons:

1. Patient Care: Accurate and thorough documentation ensures that other providers can follow your patient's care clearly and effectively. This is of utmost importance in delivering high-quality healthcare.

2. Compliance: All documentation must be in compliance with CMS and federal guidelines. Inadequate documentation can lead to billing fraud, which is a criminal offense. It is vital that we adhere to proper documentation standards to avoid any audits or legal repercussions.

Please be aware that inappropriate documentation and failure to comply with policy standards can result in the suspension of facility privileges and may lead to legal complications. We urge you to be diligent in your documentation practices. Each entry should accurately reflect the unique circumstances of the patient’s care, and we encourage you to review your notes thoroughly before finalizing them.

We thank you for maintaining the highest standards of documentation. Your integrity is appreciated and essential for the well-being of our patients and the integrity of your license and our practice.